{
  "shipping": {
    "title": "Shipping and delivery",
    "content": "Shipping and delivery Last updated September 15, 2026 Delivery charges in Canada All prices are in Canadian dollars (CAD). Standard shipping is free when the goods total is CAD60 or more after discounts. Below CAD60, standard shipping costs CAD22. Express Delivery is an optional CAD22 service, including on orders that qualify for free standard shipping. A separate faster arrival estimate is not published. Contact us about timing before choosing it for an urgent order. Delivery estimates Allow 5–7 days for delivery, plus 24–48 hours for order handling and processing. Timing varies by destination and these are estimates, not guaranteed arrival dates. Tracking and separate packages We email tracking when your order ships. Products in one order may arrive in separate packages. International delivery Contact us before ordering for delivery outside Canada. International charges and delivery arrangements require a quote. Delays and delivery problems Contact us with your order reference if tracking shows a problem, a delivery is missing or your address needs correcting. If we cannot meet the stated shipping arrangement, we will contact you to resolve the order. Rights and remedies under applicable consumer law remain unaffected.",
    "url": "https://handbidet.shop/shipping/"
  },
  "refunds-and-returns": {
    "title": "Refunds and returns",
    "content": "Refunds and returns Last updated September 15, 2026 Contact theteam@handbidet.shop before returning goods. For an unresolved return issue, email caseresolution@customersupport.care . Cancelling an order Contact us within 12 hours if you need to change or cancel an order. Cancellation is available before shipment; contact us promptly because fulfilment may already be underway. The voluntary cancellation policy includes a 12.5% service and processing fee. It does not apply where applicable law requires a full refund. Voluntary returns Request a return within 15 days of the original purchase. Keep the original packaging and proof of purchase. Items bought from third-party retailers must be returned through that retailer. For a change-of-mind return, including an incorrect size, no longer needing the item or finding another price, a CAD29 handling deduction applies. You pay return postage; original shipping and handling charges are not included in the voluntary refund. Contact us first to check eligibility and obtain the correct return destination. Refund processing Eligible refunds are processed 24–48 hours after we receive the returned item. They go to the original payment method, or store credit if you choose it. Your payment provider may take additional time to show the refund. Damaged, incorrect or missing goods Contact us promptly with your order reference and a description of the issue. Photographs can help us assess damage or an incorrect item. We will arrange an appropriate remedy. Voluntary-return fees do not limit remedies required by law. Your consumer rights This voluntary returns policy does not exclude rights or remedies under applicable Canadian federal, provincial or territorial consumer law. The Office of Consumer Affairs explains the distinction between a store return policy and rights for defective goods.",
    "url": "https://handbidet.shop/refunds-and-returns/"
  },
  "privacy-policy": {
    "title": "Privacy policy",
    "content": "Privacy policy Last updated September 15, 2026 Who handles your information Caruso Consulting Co Ltd, trading as Bidet Company Canada, handles information needed to operate this store. Contact theteam@handbidet.shop with a privacy question or request. Information we collect and use Order and contact information can include your name, email, phone number, delivery address, purchases and correspondence. We use it to process and deliver orders, provide tracking and support, handle returns, prevent fraud and meet accounting and legal obligations. Payment providers handle your payment credentials. Connection and security logs may include your IP address, browser details and requested pages. Service providers and international handling Information needed for these purposes is shared with payment, fulfilment, carrier, email, hosting and order-storage providers. Our company is based in Thailand and service providers may process information in other countries. We do not sell your personal information. Consent and optional services Essential browser storage remembers your basket and delivery preferences. Optional analytics and advertising measurement load according to your cookie choices. If you use the chat service, it processes the information you choose to provide to answer your enquiry. Avoid sharing payment credentials in chat. Access, correction and retention You can ask to access or correct your information, raise a concern, or withdraw consent where applicable. We may need to verify your identity. Some records must be retained for legal, accounting, security or order-support purposes. We use safeguards appropriate to the information and retain it as needed for those purposes. Privacy concerns Contact us first so we can investigate. You can also contact the Office of the Privacy Commissioner of Canada or your applicable provincial privacy authority. See our cookie policy for browser storage and consent choices.",
    "url": "https://handbidet.shop/privacy-policy/"
  },
  "terms-and-conditions": {
    "title": "Terms and conditions",
    "content": "Terms and conditions Last updated September 15, 2026 Who you are buying from Email theteam@handbidet.shop for product questions or order help. Include your order reference when available. International call centre: +66 98 391 3877 . Our company Bidet Company Canada is a division of Caruso Consulting Co Ltd. Company registration (Thailand): 0765554000332. Canadian administration office: 700 2 Street SW, Calgary, AB T2P 0X1, Canada. Corporate address: Suite 2, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Contact us for return instructions before sending goods. Administration offices are not return depots. Orders and prices Prices are in Canadian dollars. Review the product, selected shape or pack, quantity, delivery details and total before payment. An order confirmation acknowledges receipt of your order. If a material listing error or unavailability affects your order, we will contact you to arrange a correction or refund as appropriate. Payment and delivery Available payment methods appear at checkout. Payment providers handle payment credentials; do not send card details by email. Read the shipping policy for Canadian charges and estimates. Contact us for an international shipping quote before ordering outside Canada. Cancellations and returns The returns policy explains the 15-day voluntary return window, cancellation requests, return requirements and applicable fees. Read it before buying. Compatibility and installation Check measurements and the specifications of the exact model. Water-connected products need suitable plumbing and backflow protection. Electrical products need a compatible power supply and appropriate bathroom installation. Obtain qualified advice before fitting and follow the supplied instructions. Website use Use this site lawfully. Do not misuse checkout, attempt unauthorised access or submit another person’s information without permission. Product photographs may show surrounding accessories that are not included in the purchase. Applicable consumer rights Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under applicable Canadian federal, provincial or territorial law.",
    "url": "https://handbidet.shop/terms-and-conditions/"
  },
  "cookie-policy": {
    "title": "Cookie policy",
    "content": "Cookie policy Last updated September 15, 2026 Essential browser storage keeps your shopping cart and delivery preferences between page visits. Checkout providers may use cookies needed to process a payment securely. Optional analytics, when enabled, help measure website use and load only after consent. Use the cookie settings link in the footer to change an available consent choice. You can also clear stored site data through your browser settings; this may clear your cart. For questions about personal information, read our privacy policy or contact support.",
    "url": "https://handbidet.shop/cookie-policy/"
  },
  "limited-liability-indemnity": {
    "title": "Limited liability and indemnity",
    "content": "Limited liability and indemnity Last updated September 15, 2026 Use products only for their intended purpose, following their supplied instructions. Check compatibility and obtain qualified installation advice for water-connected or electrical products. To the extent permitted by applicable law, we are not responsible for loss caused by misuse, unauthorised modification, unsuitable installation or failure to follow product instructions. This does not remove responsibility where the law does not allow it to be excluded. You are responsible for loss caused by your unlawful misuse of this website, to the extent permitted by law. Nothing on this page limits non-excludable consumer rights or remedies for goods that are faulty, incorrectly supplied or not as described. Contact support about an incident or product concern before continuing to use the item.",
    "url": "https://handbidet.shop/limited-liability-indemnity/"
  },
  "disclaimer": {
    "title": "Product and website information",
    "content": "Product and website information Last updated September 15, 2026 Our bathroom products are sold for everyday hygiene and comfort. They are not sold to diagnose, treat or prevent medical conditions. General buying guides compare types of products and do not establish the specifications of every item in our shop. Check the exact product page, selected option and supplied instructions before ordering or fitting. Plumbing, backflow and bathroom electrical requirements depend on your property and location. A qualified installer should check them. Do not infer compatibility from a photograph or another model. Contact us if a product detail is unclear. Nothing in this disclaimer limits rights that applicable consumer law does not allow us to exclude.",
    "url": "https://handbidet.shop/disclaimer/"
  }
}