Refunds and returns

Last updated September 15, 2026

Contact theteam@handbidet.shop before returning goods. For an unresolved return issue, email caseresolution@customersupport.care.

Cancelling an order

Contact us within 12 hours if you need to change or cancel an order. Cancellation is available before shipment; contact us promptly because fulfilment may already be underway. The voluntary cancellation policy includes a 12.5% service and processing fee. It does not apply where applicable law requires a full refund.

Voluntary returns

Request a return within 15 days of the original purchase. Keep the original packaging and proof of purchase. Items bought from third-party retailers must be returned through that retailer.

For a change-of-mind return, including an incorrect size, no longer needing the item or finding another price, a CAD29 handling deduction applies. You pay return postage; original shipping and handling charges are not included in the voluntary refund. Contact us first to check eligibility and obtain the correct return destination.

Refund processing

Eligible refunds are processed 24–48 hours after we receive the returned item. They go to the original payment method, or store credit if you choose it. Your payment provider may take additional time to show the refund.

Damaged, incorrect or missing goods

Contact us promptly with your order reference and a description of the issue. Photographs can help us assess damage or an incorrect item. We will arrange an appropriate remedy. Voluntary-return fees do not limit remedies required by law.

Your consumer rights

This voluntary returns policy does not exclude rights or remedies under applicable Canadian federal, provincial or territorial consumer law. The Office of Consumer Affairs explains the distinction between a store return policy and rights for defective goods.