Terms and conditions

Last updated September 15, 2026

Who you are buying from

Email theteam@handbidet.shop for product questions or order help. Include your order reference when available.

International call centre: +66 98 391 3877.

Our company

Bidet Company Canada is a division of Caruso Consulting Co Ltd. Company registration (Thailand): 0765554000332.

Canadian administration office: 700 2 Street SW, Calgary, AB T2P 0X1, Canada.

Corporate address: Suite 2, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand.

Contact us for return instructions before sending goods. Administration offices are not return depots.

Orders and prices

Prices are in Canadian dollars. Review the product, selected shape or pack, quantity, delivery details and total before payment. An order confirmation acknowledges receipt of your order. If a material listing error or unavailability affects your order, we will contact you to arrange a correction or refund as appropriate.

Payment and delivery

Available payment methods appear at checkout. Payment providers handle payment credentials; do not send card details by email. Read the shipping policy for Canadian charges and estimates. Contact us for an international shipping quote before ordering outside Canada.

Cancellations and returns

The returns policy explains the 15-day voluntary return window, cancellation requests, return requirements and applicable fees. Read it before buying.

Compatibility and installation

Check measurements and the specifications of the exact model. Water-connected products need suitable plumbing and backflow protection. Electrical products need a compatible power supply and appropriate bathroom installation. Obtain qualified advice before fitting and follow the supplied instructions.

Website use

Use this site lawfully. Do not misuse checkout, attempt unauthorised access or submit another person’s information without permission. Product photographs may show surrounding accessories that are not included in the purchase.

Applicable consumer rights

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under applicable Canadian federal, provincial or territorial law.